Reference

Your Privacy Choices Stay Clear

We collect the account, wallet and device data needed to open your account, protect access and process DANA, OVO, GoPay and QRIS records where local law permits.

DANA recordsOVO checksGoPay logsQRIS receipts
roktoto Your Privacy Choices Stay Clear
PRIVACY HELP

Reach Us About Privacy Requests

Fast privacy help matters when your account, wallet or login device changes.

Live chat privacy queue Use live chat between 09:00 and 23:00 WIB for account-data questions that need identity…
Help Center email form Send longer privacy requests through the Help Center form when you need a written…
Account security path For login or device concerns, open Account > Profile > Security and check your…
DATA CARE

How We Handle Your Data

A privacy policy should tell you what happens behind the account screen. We connect each data use to a practical action: opening an account, crediting a wallet, checking…

Account data collected

We collect your registered name, phone number, login details and account preferences when you open or update an account.

Wallet records used

DANA, OVO, GoPay, QRIS and bank transfer records are used to match credits, verify withdrawals and answer payment-related privacy questions.

Cookie choices saved

Cookies remember session status, language preference and basic analytics signals.

Game activity records

Activity from Blackjack, Mystical Spirits, MotoGP Betting, Rocket Crash, Super Bingo and Royal Fishing may be stored with timestamps and…

Security checks applied

Unusual device, location or session patterns may trigger an extra check before profile or withdrawal details change.

Retention and changes

We keep records only as long as account operations, legal duties, dispute handling or fraud checks require.

Privacy Questions You May Ask

These answers cover the privacy questions we hear most during registration, wallet checks and account support. If your request involves a specific transaction, include the payment rail, reference time and account ID so our team can find the right record and answer without asking you to repeat the same details across channels.

We collect registration details, login records, device signals, wallet references, support messages and activity linked to your account. Each record is tied to account access, wallet checks, security alerts, dispute handling or service messages.

We keep payment references to match wallet credits, verify withdrawal requests, correct failed transactions and answer your privacy questions. The record normally includes payment rail, timestamp, reference code, status and account link.

Yes. Contact us through live chat or the Help Center email form and request access to your account data. We will verify your identity first, then explain the records available for your profile.

Open Account > Profile and update fields that are editable. If a locked field is wrong, message support with your account ID and the correct detail, then complete any verification step we request.

Our cookies support login sessions, preferences, fraud checks and basic analytics. You can clear cookies through your browser settings, but clearing them may end your session and require a fresh device confirmation.

Retention depends on the record type. Wallet logs, dispute records and security checks may be kept longer than preference settings because they support account operations, legal duties and transaction tracing where local law permits.

You can ask support for deletion through live chat or the Help Center form. We will verify your account, explain which records can be deleted, and keep only what is required where local law permits.